Legal Notice

Last updated: [18/08/26]

This website and online store are operated under the commercial brand GWOW! Pet Lab.

GWOW! Pet Lab is operated by a natural person registered and operating in Medellín, Colombia, in accordance with applicable Colombian regulations.

Brand and business information

Commercial Brand: GWOW! Pet Lab
Location: Medellín, Colombia
Customer Support Email: gwowpetlab@gmail.com

GWOW! Pet Lab develops and offers products, experiences, educational content, and other resources related to pet exploration, play, sensory stimulation, and wellbeing.

Website and product information

We make reasonable efforts to ensure that the information available on our website is accurate and up to date.

However, product descriptions, images, colors, prices, availability, promotions, shipping options, and other information may change over time.

Minor differences may occur between product images and the final product due to manufacturing processes, screen settings, product development, or other factors.

GWOW! Pet Lab reserves the right to correct errors, update information, modify products, prices, promotions, or availability when reasonably necessary, subject to applicable law.

Educational content

The information provided through our website, eBooks, social media, guides, articles, videos, experiments, and other educational materials is intended for general informational and educational purposes.

Content related to pet play, sensory stimulation, exploration, behavior, or wellbeing is not intended to replace professional veterinary, medical, behavioral, nutritional, or other professional advice.

Every pet is different. Pet owners are responsible for observing their pets and determining whether a product or activity is appropriate for their individual needs.

If you have concerns about your pet's health, safety, behavior, or wellbeing, please consult an appropriately qualified professional.

Product use and safety

GWOW! Pet Lab products should be used responsibly and according to any applicable instructions or recommendations.

Pet owners are responsible for determining whether a product is appropriate for their pet based on factors such as size, age, behavior, chewing habits, activity level, and individual characteristics.

Products should be inspected before and during use.

Stop using a product if it becomes damaged or presents a potential safety risk.

No pet product should be assumed to be suitable for every animal or indestructible unless expressly stated otherwise.

Appropriate supervision is recommended when necessary.

Intellectual property

Unless otherwise indicated, the content available through GWOW! Pet Lab, including but not limited to:

• The GWOW! Pet Lab name and brand identity
• Logos and visual elements
• SNIFFBALL and other product names
• Product designs
• Bruce and other characters or illustrations
• Text, images, graphics, videos, and photographs
• eBooks and educational materials
• Website content
• Marketing and promotional materials

is owned by, licensed to, or used with authorization by GWOW! Pet Lab and may be protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or commercially used without prior authorization, except where permitted by applicable law.

External links and third-party services

Our website may contain links to third-party websites, platforms, social media services, payment providers, shipping providers, or other external services.

GWOW! Pet Lab is not responsible for the content, availability, policies, or practices of third-party services.

Your use of those services may be subject to their own terms and privacy policies.

International availability

GWOW! Pet Lab operates from Medellín, Colombia and is developing availability for customers in Colombia and selected international markets, including the United States, Mexico, and Brazil.

Product availability, shipping options, delivery times, pricing, taxes, customs requirements, and other conditions may vary depending on the customer's location.

Nothing on this website guarantees that a product or service will be available in every country or region.

Related policies

Additional terms and conditions apply to purchases and use of our services. Please review our:

• Terms of Service
• Shipping Policy
• Returns & Refunds Policy
• Pre-Order Policy
• Privacy Policy

These policies should be read together with this Legal Notice where applicable.

Contact

For questions regarding this Legal Notice, our website, products, orders, or policies, please contact:

GWOW! Pet Lab
Medellín, Colombia
Email: gwowpetlab@gmail.com